Privacy Policy

Effective Date: August 2025
Website: www.ionajamescoaching.co.uk
Owner: Iona James / Iona James Coaching

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our coaching services. I am committed to safeguarding your privacy and ensuring compliance with data protection regulations, including the UK General Data Protection Regulation (UK GDPR).

What Information We Collect

We may collect the following types of personal data:

Contact details (e.g. name, email address, phone number)
Health and lifestyle information (only when voluntarily shared via intake forms, discovery calls, or coaching sessions)
Payment information (securely processed via trusted third-party platforms such as Stripe or PayPal)
Website usage data (via cookies and analytics tools, such as Google Analytics)

How Your Information Is Used

Your information may be used for the following purposes:

To respond to enquiries or schedule a discovery call
To provide personalised coaching services and support
To send relevant updates, resources, or newsletters (only if you’ve opted in)
To manage coaching records in line with ethical and legal standards
To improve the website, offerings, and client experience

Your personal data will never be sold, rented, or shared with third parties for marketing purposes without your explicit consent.

How Your Data Is Stored and Protected

Your data is stored securely using reputable platforms such as Google Workspace, One Drive and Practice Better (or comparable systems). Access is limited to authorised personnel only. Appropriate technical and organisational measures are in place to protect your information from unauthorised access, disclosure, alteration, or loss.

Cookies and Analytics

This website may use cookies to enhance your user experience and gather anonymous usage data through tools like Google Analytics. You can control or disable cookies at any time through your browser settings.

Your Rights Under GDPR

You have the right to:

Access any personal information we hold about you
Request corrections or deletions of your data
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused

To exercise any of these rights, please contact: iona@ionajamescoaching.com

Third-Party Links

This website may include links to external sites. Iona James Coaching is not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in business practices or legal requirements. The most current version will always be posted on this page with an updated effective date.

Contact

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact:

Iona James.